In the News: "Critics question ferry reservation system developers lack of user testing"

SAN JUAN COUNTY, WA January 14, 2026 - Washington State Ferries has been working with contractor Anchor Operating Systems to update the ferry system's ticketing and reservation platform. The project is delayed and the first route to pilot the new system will be Coupeville/Port Townsend, now planned for late 2026. So far, there has been no user testing of the product under development, and this has caused concerns. Reporter Darrell Kirk of the Journal of the San Juans has talked with locals about their concerns and produced this article: "Critics question ferry reservation system developers lack of user testing".

Just today, WSF announced at the County's FAC meeting that they will likely be showing the new system to the public for review, but not user testing, in the next month.